More helpful information is
also available in our Customer Information Booklet.
How much does it cost to get my gas turned on?
Is the deposit refundable? If so, when will I get this back?
How much does it cost to get my gas turned back on?
How many days do I have to pay my bill?
Can you run my returned check back through a second time?
Can you automatically charge my credit card each
month?
What does this message mean on my bill?
Can you tell me the current gas rate?
When will my yard be repaired?
Does my water heater have to be on a stand?
Will my gas dryer use the same venting as my electric
dryer?
Can I put logs in my Ben Franklin/wood burning stove?
I have a question regarding my invoice and/or my propane
account, whom should I ask for?
What size pipe do I need in my home?
How do I go about getting my rebate check?
ANSWER: There are several
answers depending on customer classification; the most typical situations are
the following: Please visit Meter Connection and
Reconnection Fees for more information.
1.
If you do not currently have natural gas service and require
new residential or small commercial service, you will need to pay a $250 tap
fee (includes the first 150 ft of pipe) and the appropriate connect fee.
2.
If you own your home and are a customer of ERPUD you will
pay a $25.00 connect fee with proof of ownership.
3.
If you rent your home, you will be required to pay a $100
deposit and a $50.00 connection fee.
4.
Regardless if you own or rent your home if you have an
unsatisfactory payment history you may be required to pay a deposit more than
$100.
ANSWER: Yes, it is
refundable and may be returned to you after 12 consecutive months of payments
have been received with no late fees, penalties or returned checks accrued.
ANSWER: If you have
been turned off for non-payment, you will be required to pay all outstanding
amounts due in your name, a re-connect fee, and a deposit which is a minimum of
$100 and could be much greater.
ANSWER: You have a
due date located on your bill in the top right hand corner. To avoid interruption of service your
payment must be postmarked or received in our office by the due date. Failure to receive your bill does not
release you from your payment obligation.
If you have difficulties meeting this obligation, please call the
Tullahoma office at 931-455-9311 and ask for Collections.
ANSWER:
Unfortunately, no. More often
than not the bank will not allow us to do this even if we wanted to. To avoid interruption of service, the NSF
check must be paid with cash, money order or any major credit card at any of
our three locations. A returned check
fee of $30 will be charged and must be paid as well. This helps us recover the charges from some of the banks.
ANSWER: No not at
this time, we are looking into possibly making this available in the future.
ANSWER: Yes! We have an equal payment plan available to
customers who have had natural gas at their present address for at least two
years and have not acquired any penalties.
The equal payment plan is in affect for one year from April through
March. You will receive notification prior to April to insure you have met all
the requirements of the plan. The
amount of your equal monthly payments will be determined based on the previous
year’s billing of natural gas at the customer’s address, with consideration
given to variations in weather conditions and normal rate adjustments. The billing will be reconciled on the 12th
month adjusting for actual usage during the year.
ANSWER: Yes, please stop by any of our three locations and
simply complete the necessary paperwork and be sure to bring a voided check
(sorry, a deposit slip will not be sufficient).
ANSWER: We’re glad
you noticed! You are important to us
and we want to use every opportunity to keep you informed. We use the space on the lower left portion
of your bill to let you know about current specials & discounts, policy
changes, available appliances, and sometimes we use this space just to say
“Thank You”. Feel free to call us for
details any time you see a message on your bill.
ANSWER: ERPUD has no
control over the unregulated price of natural gas at the wellhead. As with any other unregulated commodity, the
cost of natural gas is affected by many factors including supply, demand,
production, storage, weather, and competing energy sources. When compared to competing energy sources
such as electricity, propane, kerosene, and fuel oil, natural gas is extremely
competitive. Please give us a call at
your convenience and we will be glad to share with you our assessment of the
market at that time.
ANSWER: ERPUD
natural gas rates vary by customer class. Please refer to the published rate
sheet in effect at the time of your inquiry.
It is available for review here, Natural
Gas Rates.
ANSWER: After a main
or service line is installed, you can rest assured that you will see us
again! Weather permitting, we will
return within 4 to 6 weeks to perform clean up and restoration of any areas
affected by the installation of natural gas lines. Should further settle occur, please feel free to notify us and
we’ll gladly return!
ANSWER: A water
heater must be a least 18” off the floor if it is located in the garage or if
flammable liquids are likely to be stored in the same room as the water heater.
ANSWER: It depends
on what you currently have, the vent can be 4” flexible metal, or rigid metal
that has the joints taped or riveted, not sheet metal screws. Always refer to your owner’s manual or call
a service technician to be sure.
ANSWER: Yes! If the container says to extinguish all open
flames, this MUST be done! Always use
caution when using a flammable substance and follow all directions on the use
of that product!
ANSWER: No, as a
rule there is not enough ventilation for this request and can void your
warranty.
ANSWER: Invoicing will be happy to answer any questions you may have regarding your invoice or propane account.
ANSWER: There are
several possible answers to this question.
Different answers can be given depending on the length of pipe needed vs
amount of gas going to be used, etc.
Please call Mike Shipp at our Tullahoma office for a complete inquiry.
ANSWER: Rebates are
issued to the person or persons that apply for the work to be done. Generally, the contractors will signup for
the new construction of the house to be built.
If he or she asks us to write a work order for installation that
reflects a rebate then he or she would receive that rebate.
If the homeowner requests the work order that entitle them
to a rebate, then the homeowner would receive the rebate.
ANSWER: If the
installation is done by Elk River and is being billed to you then, the invoice
you receive will reflect the rebates savings to you.
If you are an Elk River customer who has an appliance that
qualifies for a rebate and a contractor, other than us, puts the appliance in
then, you need only to call us and have us to write a service call for a free
safety inspection and rebate check. Our
service men will check the work that was completed; write down the serial numbers,
model numbers, etc. and you will receive a check from Elk River directly.